At Leverter, we want you to be completely satisfied with your purchase. This Return and Refund Policy explains your rights and how we handle returns, exchanges, and refunds for products purchased from our store. By shopping with us, you agree to the terms outlined in this policy.
Returns
You may request a return for products purchased from Leverter within 14 days of receiving your order. To be eligible for a return, items must be unused, in their original condition, and in the original packaging. Returns that do not meet these conditions may not be accepted. Please contact our customer service team at levert44@gmail.com to initiate a return and receive instructions.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed using the original payment method. Please allow up to 10 business days for the refund to appear on your account, depending on your bank or payment provider. Shipping charges are non-refundable unless the return is due to a defective or incorrect product.
Exchanges
If you wish to exchange a product for a different size, colour, or style, please contact us at levert44@gmail.com within 14 days of receiving your order. Exchanges are subject to product availability. We will provide instructions on how to return the original item and receive the replacement.
Damaged or Defective Items
If you receive a damaged or defective product, please notify us immediately at levert44@gmail.com. We may request photos or other documentation to assess the issue. Leverter will cover the cost of returning defective items and will provide a replacement or full refund.
Non-Returnable Items
Certain products, such as personalised items, gift cards, or items marked as final sale, cannot be returned or refunded. Please check the product description before purchasing to ensure return eligibility.
Shipping Returns
Customers are responsible for the cost of returning items unless the return is due to a defective or incorrect product. We recommend using a trackable shipping method to ensure the safe delivery of your return. Leverter is not responsible for items lost in transit during the return process.
Changes to This Policy
Leverter may update this Return and Refund Policy from time to time to reflect changes in practices or legal requirements. We encourage you to review this policy periodically for the latest information.
Contact Us
For any questions or concerns regarding returns or refunds, please contact us at levert44@gmail.com. Our team is committed to assisting you promptly and ensuring your satisfaction.