FAQ's

What payment methods do you accept?

Leverter accepts all major credit and debit cards, PayPal, and other secure payment options available at checkout. All transactions are processed safely, and your financial details are never stored on our website.

How long does shipping take?

We offer standard and expedited shipping within the United Kingdom. Standard shipping usually takes 5 to 10 business days, while expedited shipping typically takes 2 to 5 business days. Delivery times are estimates and may vary due to factors such as carrier delays or adverse weather conditions.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email with tracking information. You can use this to monitor the progress of your shipment. Please allow up to 24 hours for the tracking information to update on the carrier’s website.

Can I return or exchange an item?

Yes, you can request a return or exchange within 14 days of receiving your order. Items must be unused, in their original condition, and in the original packaging. To initiate a return or exchange, please contact us at levert44@gmail.com for instructions.

Do you offer refunds?

Refunds are issued once the returned product has been received and inspected. Approved refunds will be processed using the original payment method, and it may take up to 10 business days to appear in your account, depending on your bank or payment provider. Shipping costs are non-refundable unless the return is due to a defective or incorrect product.

Are your products genuine leather?

Yes, all products sold by Leverter are made from genuine leather and high-quality materials. Each product undergoes strict quality control to ensure durability, design integrity, and consistency.

Can I change or cancel my order after placing it?

Orders can only be modified or cancelled within a short window after purchase, usually before processing begins. Please contact us immediately at levert44@gmail.com if you need to make changes, and we will do our best to accommodate your request.

How do I contact Leverter if I have a question?

You can contact our customer service team at levert44@gmail.com for any inquiries. We aim to respond promptly and provide clear guidance to ensure your satisfaction with our products and services.